I just placed an order, when will it ship?
Please allow 24-48 hours for your order to be shipped out, all orders are sent via Royal Mail 1st Class service so would normally arrive within 24-48 hours from dispatch. If you don't have a tracking number after 4 business days please email us at hello@shoptruckr.com

I am not in love with my order, can it be returned? What if there is an issue?
We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order within 12 hours of placing the order. Post 12 hours, you will still be eligible for the 14 day return policy.

I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at hello@shoptruckr.com. If the given address is wrong we can change the address to the correct one within 12 hours. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 2-4 business days for UK and 4-7 days in European Union. 

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to hello@shoptruckr.com and we will be happy to assist you in any way we can. We do receive a large number of emails, so we would request you to include as much detail as possible to allow us to assist you efficiently